Effective Date: December 31, 2024

 

At OmegaHato, we strive to ensure that every purchase you make is smooth, secure, and easy. Our Payment Policy outlines how payments are processed on our website, how to handle any issues related to payments, and the security measures we take to protect your information. By using our services, you agree to the terms laid out below.

 

1. Accepted Payment Methods

We accept a wide variety of payment options for your convenience. All transactions are processed securely using industry-standard encryption technologies. The following payment methods are accepted:

 

Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.

PayPal: You can choose PayPal as a payment method for a fast and secure checkout experience.

Bank Transfers: We accept bank transfers for specific orders, with prior arrangement.

Other Secure Payment Gateways: We may introduce additional payment methods over time, depending on market demand and technological advancements.

When using PayPal, you will be redirected to the PayPal website to complete the payment process. All other payment methods are processed directly on OmegaHato.com via our secure checkout.

 

2. Payment Security

We take the security of your payment information very seriously. To ensure your personal and payment data remains safe, OmegaHato uses Secure Socket Layer (SSL) encryption technology for every transaction. This encryption ensures that sensitive data such as credit card details and personal information is transmitted securely.

 

Our payment processors are PCI DSS compliant, which means they adhere to the Payment Card Industry Data Security Standard. This standard ensures that your payment data is handled with the highest level of protection.

 

Despite our efforts, no payment system is completely secure. We encourage you to report any suspicious activity to us immediately so we can assist you.

 

3. Order Confirmation and Receipt

Once your payment is successfully processed, you will receive an order confirmation email. This email will contain details about your purchase, including the products ordered, the shipping address, and the total amount charged.

 

In the rare case that your payment cannot be processed due to insufficient funds, a declined card, or other issues, we will notify you immediately. You can attempt the transaction again with an alternate payment method or contact us for assistance.

 

4. Currency and Pricing

All prices listed on OmegaHato.com are in USD (United States Dollars). If you are shopping internationally, please be aware that additional fees such as foreign transaction fees or exchange rate differences may apply. These fees are the responsibility of the customer.

 

Prices on the website are subject to change without prior notice. We strive to keep prices up to date, but if any discrepancies occur, we will notify you promptly.

 

5. Payment Authorization

When you submit an order on OmegaHato, we may perform an authorization check on your payment method before shipping the goods. This check confirms the validity of the payment method and ensures that there are sufficient funds to complete the transaction. This is a standard procedure to reduce fraud and ensure smooth transactions for both parties.

 

If your payment is declined for any reason, you may need to use an alternate payment method or contact your financial institution for further details.

 

6. Subscription Payments (If Applicable)

In some cases, we may offer subscription-based services for customers who purchase products on a recurring basis (e.g., monthly or annually). If you opt for a subscription service, the payment for the first cycle will be processed upon order, and subsequent payments will be automatically charged at the frequency you selected until you cancel.

 

You can manage your subscription preferences, including modifying or canceling future payments, through your account settings or by contacting our customer service team.

 

7. Discounts, Coupons, and Promotions

From time to time, OmegaHato offers special discounts, promotional codes, and sales events. When using a discount code, ensure it is applied during the checkout process. Only one discount or promotion can be used per transaction, unless otherwise stated. Promotional codes cannot be applied retroactively to orders already placed.

 

If you have any questions about using a coupon or promotion, please refer to the terms and conditions associated with that particular offer, or contact our customer service team for clarification.

 

8. Invoicing and Billing

If you are making a bulk purchase or require a formal invoice, we will provide one upon request. Simply contact us with your order details, and our team will generate an invoice for you.

 

Invoices will reflect all charges related to your order, including taxes, shipping fees, and any applicable discounts.

 

9. Fraud Prevention

OmegaHato has a strict fraud prevention system in place. We may verify your payment details before processing your order. If we suspect fraudulent activity, we may suspend or cancel your order until we confirm the payment details.

 

In the event that your account is flagged for potential fraud, we will notify you immediately to resolve the issue. In extreme cases, the authorities may be involved.

 

10. Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback, we will investigate the issue and work with you to resolve it. If a chargeback is initiated, OmegaHato will provide documentation and evidence to support the legitimacy of the transaction.

 

To prevent chargebacks, we encourage customers to reach out to us directly if they are dissatisfied with their order, as many issues can be resolved through communication.

 

11. Contact Information for Payment Inquiries

If you have any questions or concerns about payments, charges, or any issues related to financial transactions, please contact our customer service team:

 

Email: info@omegahato.com

Phone: (614) 865-9283

Address: 1331 Cherokee Rose Dr, Westerville, Ohio

Website: omegahato.com

We are here to assist you and ensure a seamless payment experience.