Sales Policy

Effective Date: December 31, 2024

Welcome to OmegaHato! This Sales Policy outlines the terms and conditions related to the purchase of products from our website. By purchasing from OmegaHato, you agree to abide by this policy. We aim to offer an efficient, secure, and enjoyable shopping experience for all our customers.

1. Product Information

At OmegaHato, we make every effort to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee the completeness or accuracy of the product information on the website. We reserve the right to modify product descriptions, prices, and availability without notice.

2. Order Process

When placing an order on OmegaHato.com, you are submitting an offer to purchase products based on the terms set forth. Once your order is received, we will send a confirmation email acknowledging receipt. This is not an acceptance of your order, but merely an acknowledgment that we have received it.

Orders are processed once payment is confirmed. If an item is unavailable, we will contact you to offer alternatives, a refund, or a delay in shipment.

3. Pricing

The prices displayed on OmegaHato.com are subject to change. Sales tax will be added to orders where applicable, based on the customer’s shipping address. OmegaHato strives to offer competitive pricing, but errors in pricing may occur. If a price discrepancy is detected, we will notify you and allow the option to either proceed with the corrected price or cancel the order.

4. Payment

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms. All payments are processed securely through our third-party payment processor.

Please ensure that your payment details are correct and valid before submitting your order. Orders may be canceled or delayed if payment fails.

5. Shipping and Delivery

OmegaHato ships products to the address you provide during the checkout process. Shipping fees and delivery times depend on the shipping method you select and your location. Delivery time estimates are provided at checkout, but actual delivery times may vary due to factors outside our control.

Once an order is shipped, you will receive a tracking number. We are not responsible for any delays caused by the shipping carrier, and we do not assume liability for lost or damaged items once the package is in transit.

6. Returns and Exchanges

Customers are entitled to request a return or exchange within 30 days of receiving their order. Items must be returned in new, unused condition with original packaging. Some products may be non-returnable, including personalized or custom-made items.

Please review our Refund and Returns Policy for more detailed information about return procedures and eligibility.

7. Order Cancellations

Orders can be canceled within 24 hours of placing the order. If the order has already been processed or shipped, you will need to follow the return process once the item is received.

8. Product Warranty

OmegaHato provides a limited warranty for certain products. This warranty covers defects in manufacturing and materials but does not apply to damages caused by misuse, accidents, or normal wear and tear. For more details, please refer to the product’s specific warranty terms.

9. Customer Support

If you have any questions or need assistance with your order, please contact our customer support team via:

We are committed to responding promptly to your inquiries and providing the best possible service.

10. Limitation of Liability

To the fullest extent permitted by law, OmegaHato shall not be liable for any indirect, special, or consequential damages arising out of or in connection with the use or inability to use our products, even if we have been advised of the possibility of such damages. Our liability is limited to the total value of the goods purchased.