Shipping Policy

Effective Date: December 31, 2024

This Shipping Policy explains the terms and conditions related to shipping, delivery, and handling for all orders placed on OmegaHato.com. Our goal is to ensure that your products are delivered in a timely and efficient manner. By shopping with OmegaHato, you agree to the terms outlined in this policy.

1. Shipping Methods and Services

OmegaHato offers a variety of shipping methods for both domestic and international customers. Shipping fees are calculated based on the shipping method you choose and the destination of your order. We partner with reliable carriers to ensure that your package arrives in the best condition.

  • Domestic Shipping (USA): We offer standard, expedited, and priority shipping options via USPS, UPS, and FedEx.
  • International Shipping: We offer international shipping to select countries via UPS and DHL. International customers are responsible for any customs duties, taxes, or fees that may apply.

During the checkout process, you can view the available shipping options and estimated delivery times. Delivery times vary depending on the destination and selected shipping method.

2. Processing Time

Orders are typically processed within 1-2 business days from the time your payment is confirmed. Please note that orders placed on weekends or public holidays may take longer to process.

Once your order is processed, you will receive a confirmation email with a tracking number, allowing you to track your shipment through the carrier’s website.

3. Shipping Rates

Shipping rates are calculated at checkout based on the following factors:

  • Order weight and dimensions
  • Shipping method selected
  • Destination address (domestic or international)

OmegaHato offers free standard shipping on orders over a specified amount. The free shipping threshold will be clearly indicated during the checkout process.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

Please note that it may take 24-48 hours after the shipment is dispatched for the tracking information to be updated.

5. Shipping Restrictions

Certain products or orders may be subject to shipping restrictions due to their size, weight, or destination. We will notify you if any issues arise with your order, including unavailable shipping options.

OmegaHato is not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.

6. International Shipping & Customs

For international orders, customers are responsible for paying any customs duties, taxes, or import fees that may apply. These charges are determined by the destination country and are not included in the shipping costs.

OmegaHato is not responsible for delays in customs or for any customs-related fees. We recommend that you familiarize yourself with your country’s customs regulations before placing an order.

7. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund, as appropriate.

Please inspect your package upon receipt. If any items are damaged, keep the original packaging and contact us immediately to begin the claims process.

8. Shipping Address Accuracy

To avoid delays or delivery issues, please ensure that your shipping address is accurate and complete. OmegaHato is not responsible for delays or misdeliveries due to incorrect or incomplete address information.

9. Returns and Exchanges

Our Refund and Returns Policy covers any issues related to incorrect, damaged, or defective products. If you are unsatisfied with your order, please contact our customer service team within 30 days to initiate a return or exchange.

10. Contact Information for Shipping Inquiries

If you have any questions about shipping, delivery, or any other shipping-related concerns, please contact us at:

We are happy to assist you and ensure your shopping experience is a positive one.